Account Deletion
Last Updated: July 29, 2026
Version: 1.0
Travelism users may request permanent deletion of their Travelism account and associated personal information.
1. How to Request Account Deletion
Use the permanent account-deletion option in the Travelism app when that option is available to your account.
If the in-app deletion option is unavailable, send an email from the email address registered to your Travelism account to:
Use the email subject:
Travelism Account Deletion Request
Include:
- Your Travelism username
- The email address registered to your account
- A clear statement that you want your Travelism account permanently deleted
- Any additional account information reasonably required to locate the correct account
Do not send your password, login code, payment-card information, or identity documents through an ordinary email unless Travelism specifically requests a secure verification method.
2. Account Ownership Verification
Travelism may ask you to verify that you own the account before processing the deletion request.
This protects accounts from unauthorized or malicious deletion requests.
A request may be delayed or rejected when Travelism cannot reasonably verify account ownership.
3. What Happens After a Valid Request
After a valid deletion request is verified, Travelism may:
- Restrict or disable access to the account while deletion is processed
- End active login sessions
- Remove or anonymize personal profile information
- Remove business profiles you no longer own or hold an admin role on
- Remove or anonymize posts, comments, reactions, follows, saves, and other social activity where applicable
- Remove stored photographs, videos, and other uploaded files where applicable
- Remove notification-device registrations
- Remove or anonymize trip, itinerary, packing-list, and collaboration information where applicable
- Remove verification evidence when it is no longer required for security, fraud prevention, dispute resolution, or legal compliance
If you own a business profile, you must transfer ownership or close it before your personal account can be deleted. Travelism will decline the deletion request while you still own a business profile.
4. Information That May Remain
Some information may remain after account deletion when reasonably necessary for:
- Legal or regulatory compliance
- Fraud and abuse prevention
- Safety and security
- Moderation records
- Investigation of reports
- Dispute resolution
- Enforcement of the Travelism Terms of Service
- Protection of Travelism, its users, or others
- Establishing, exercising, or defending legal claims
Messages or content already received, copied, shared, downloaded, or captured by another user may remain outside Travelism's control.
Deleted information may remain temporarily in protected backups until those backups are overwritten or deleted through the normal backup cycle.
Where appropriate, information may be anonymized instead of retained in an identifiable form.
5. Processing
Travelism will process valid deletion requests without unreasonable delay and in accordance with applicable legal requirements.
Processing may take longer when:
- Additional ownership verification is required
- The account is involved in an unresolved safety, fraud, moderation, or legal matter
- Technical recovery or backup systems are involved
- Retention is required by applicable law
Travelism may contact you if additional information is needed.
6. Deactivation Is Different From Deletion
Account deactivation is temporary.
Permanent account deletion is intended to remove or anonymize account information and end access to the deleted account, subject to the limited retention described above.
7. Contact
For account-deletion assistance:
For privacy questions:
For legal matters:
Operator:
Nalagamage Nayanajith Dilshan
No. 04, Diyawiddagama
Nawamedagama
Ampara District, 32120
Sri Lanka
Website: https://travelism.app