Help Center

Last Updated: July 28, 2026

Version: 1.0

The Travelism Help Center provides guidance for using your account, managing profiles, sharing content, communicating with other users, planning trips, reporting problems, and contacting support.

1. Creating and Accessing Your Account

You can create or access a Travelism account using the authentication options available in the app.

For account-access problems:

Confirm that you are using the correct email address.
Check your internet connection.
Request a new verification or password-reset email when available.
Check your spam or junk folder.
Ensure that the Travelism app is updated.
Try closing and reopening the app.

Never share your password, verification code, or login link with another person.

2. Managing Your Personal Profile

You can manage available profile information through your profile and Settings pages.

Depending on the features available, you may be able to update:

Your name
Username
Profile photograph
Cover photograph
Biography
Country or city
Travel interests
Website or social links

Some information may be publicly visible. Do not place private identity documents, passwords, financial information, or sensitive personal information in public profile fields.

3. Managing a Business Profile

Authorized users may create or manage business profiles.

Business information should remain accurate and may include:

Business name
Username
Description
Category
Contact information
Address or service location
Website or social links
Logo and cover image

Only create or manage a business profile when you are the owner or have permission to represent the business.

4. Posts, Photos, Videos, and Moments

Travelism may allow you to share posts, photographs, videos, captions, destinations, hashtags, comments, and temporary Moment content.

Before publishing:

Confirm that you have permission to use the content.
Avoid sharing private or sensitive information.
Check the selected audience or visibility option.
Make sure tagged people or businesses are relevant.
Follow the Travelism Community Guidelines.

Uploaded media may be compressed or resized for compatibility and performance.

5. Comments, Likes, Follows, and Other Interactions

Travelism includes social interactions such as:

Following profiles
Follow requests
Likes and reactions
Comments and replies
Saves
Shares
Profile and content reporting
Blocking profiles

Use these features respectfully. Spam, harassment, impersonation, manipulation, and artificial engagement are not permitted.

6. Messages and Chats

Travelism may provide direct, business, group, or trip-related communication.

For messaging problems:

Confirm that your internet connection is active.
Refresh or reopen the conversation.
Check whether either participant has blocked the other.
Confirm that the message or attachment finished uploading.
Check whether the media format or file size is supported.
Restart the app if the conversation does not update.

Do not use Travelism messages for emergency communication.

Reported messages may be reviewed for moderation, safety, support, or legal compliance.

7. Blocking and Unblocking Profiles

Blocking may restrict communication and interaction between profiles.

You can manage blocked profiles through the relevant Privacy and Safety area in Settings.

Blocking may not remove:

Content already copied or shared
Screenshots taken by another person
Content visible through unrelated public contexts
Records retained for safety or moderation

Creating another account to evade a block is prohibited.

8. Trips and Collaboration

Travelism may allow you to:

Create trips
Add destinations and dates
Build itineraries
Add activities and notes
Create packing lists
Invite collaborators
Use trip-related chats

Review collaborator permissions before inviting someone.

Travel information provided by users may be incomplete or outdated. Independently verify visas, passports, health requirements, travel advisories, local laws, accommodation, transport, weather, insurance, prices, and safety conditions.

9. Personal and Business Verification

Travelism may offer verification for eligible personal and business profiles.

A verification application may require:

Identity information
Identity documents
Selfie or identity-confirmation images
Business registration documents
Ownership or authorization evidence
Additional information requested during review

Submitting an application does not guarantee approval.

For verification problems:

Ensure that the document is clear and readable.
Use an accepted document type.
Confirm that the document is not expired.
Ensure that submitted information matches the document.
Avoid edited, cropped, blurred, or incomplete evidence unless specifically requested.
Follow any correction or resubmission instructions shown in the app.

A verification badge does not represent an endorsement or guarantee.

10. Notifications

Travelism may send notifications about messages, interactions, trips, reports, account activity, or other relevant events.

You can manage notification permission through your device settings.

When notifications do not arrive:

Confirm that notifications are allowed for Travelism.
Disable battery restrictions that may block notifications.
Check that the device has internet access.
Reopen the app to refresh the device registration.
Confirm that Do Not Disturb or Focus mode is not hiding alerts.

Notification previews may appear on your lock screen depending on your device settings.

11. Reporting Content or Users

Use the available in-app reporting tools to report:

Profiles
Posts
Comments
Messages or chats
Businesses
Impersonation
Harassment
Spam
Fraud
Safety concerns
Community Guidelines violations

Include accurate information and relevant evidence where available.

Submitting a report does not guarantee removal. Travelism reviews available context, evidence, platform rules, and legal obligations.

False, malicious, repetitive, or retaliatory reports are prohibited.

12. Reporting an App Problem

Use the available Report a Problem or Bug Report feature when something in the app is not working correctly.

Helpful reports may include:

A clear description of the problem
What you were trying to do
The steps that caused the issue
What you expected to happen
What actually happened
Screenshots where appropriate
Device and app-version information

Do not include passwords, verification codes, payment details, or unnecessary identity documents in a support report.

13. Privacy and Security

To protect your account:

Use a secure and unique password.
Never share login or verification codes.
Keep access to your email account secure.
Sign out from devices you no longer use.
Report suspicious login activity.
Avoid unknown or suspicious links.
Do not send identity documents through ordinary posts or chats.
Review privacy and notification settings regularly.

Read the Travelism Privacy Policy for information about data collection, use, storage, sharing, retention, and deletion.

14. Deactivating or Deleting Your Account

Account deactivation and permanent deletion are different actions.

Deactivation temporarily disables or limits the account where available.
Deletion permanently removes or anonymizes account information after applicable security and processing requirements.

Use the account options available in Travelism Settings for deactivation or deletion assistance.

Account-deletion information will also be available at:

https://travelism.app/account-deletion

You may contact:

support@travelism.app

Travelism may request account-ownership verification before processing a deletion request.

15. App Updates and Troubleshooting

For general app problems:

Confirm that your device has a stable internet connection.
Update Travelism through the official app store.
Close and reopen the app.
Restart your device.
Check available device storage.
Confirm that required camera, media, file, or notification permissions are enabled.
Try the action again after a few minutes.
Submit a bug report if the issue continues.